MANILA, Philippines – Globe has appealed to local government units (LGUs) and homeowners’ associations (HOAs) to support its ongoing expansion, restoration and maintenance efforts in gated communities as it lamented that its restoration projects had been delayed due to restrictions being imposed by the homeowners’ groups.
Joel Agustin, Globe’s service planning and engineering head, stressed that the company recognized the importance of village security protocols as it expressed commitment to work closely with HOAs.
“Timely access to our infrastructure is critical in preventing service disruptions and maintaining a seamless experience for our customers,” Agustin said.
In a statement, Globe reiterated that it is facing delays in restoring network services due to access restrictions, costly fees, and administrative barriers imposed by several HOAs.
“These include permit requirements, per-entry charges, and construction bonds in which some are recurring, excessive, or undefined in scope,” it said.
It said one village required Globe workers to pay P100,000 for access, with no clear validity period.
Another village imposed access cost at P5,000 per day, regardless of activity type, while other subdivisions do not allow the extension of fiber facilities altogether, effectively preventing residents from accessing upgraded services, the firm said.
Globe said it secured a Department of Human Settlements and Urban Development (DHSUD) order to reinforce the legitimacy of its restoration efforts.
The DHSUD order stated that consent is not required for laying cables on existing poles, underground fiber ducts, and other physical telecommunications infrastructure.
“This order affirms that perpetual consent is granted at the time of original installation, empowering utilities like Globe to carry out maintenance and restoration without needing new approvals,” Agustin said.
Also, Globe said the Revised Implementing Rules and Regulations of Republic Act 9904, or the Magna Carta for Homeowners and Homeowners’ Associations, explicitly prohibits the act of “preventing access to or restricting the entry of utility service providers, in order to install, maintain, or disconnect services pursuant to an approved contract or application.”
It reiterated that it always coordinates with HOAs and engages local government partners including barangay units to ensure proper consultations are met.
“We seek the support of HOAs as partners in connectivity. These restoration activities are for the benefit of their own residents, ensuring that families continue to enjoy reliable service amid growing demand,” Agustin said.
