Home Depot (HD) has found itself in the crosshairs of retail crime for years, but this new case is something else entirely.
The numbers are staggering, with the methods involved being disturbingly simple. However, the fallout may ripple far beyond loss prevention.
Authorities call it the biggest case of its kind in Home Depot’s history, yet most shoppers likely didn’t notice a thing.
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The damage is real, and what investigators revealed could potentially change how the industry talks about shrink.
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Organized retail crime hits big-box chains coast to coast
The latest bust is grabbing headlines, but it’s part of a broader crackdown over the past couple of years that pushes Home Depot back into the spotlight.
Home Depot’s name has surfaced in multiple cases in the Bay Area, with prosecutors pressing for prison time against a crew targeting stores in virtually every country.
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Moreover, other big-box retailers like Lowe’s also took a hit. A multi-state ring in Georgia used fake contractor accounts to funnel a whopping $100,000 in goods before getting caught in late 2024.
The pressure mounted this year, when Cook County launched its first-ever national ORC campaign, arresting hundreds across 28 states with help from Home Depot, Target, Walgreens, and Ulta.
Retailers and trade groups call it progress, but the patterns emerging are clear. Moreover, big-box isn’t the only target.
In January, California’s attorney general secured a prison sentence in a major $8 million Ulta–Sephora theft ring, which was first flagged in 2024 and was primarily driven by online resales.
Home Depot theft ring spanned 600 incidents, $10 million in losses
Home Depot just saw what some experts call the “largest organized retail theft operation” in its rich history, finally coming to a halt.
According to reports, 14 people were arrested in connection with the bust, with nine now looking at felony charges.
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The scale is massive, with authorities linking the suspects to 600 thefts across 71 different Home Depot stores, amounting to a $10 million hit to the business
The theft ring’s method was surprisingly straightforward.
The pack of thieves known as “boosters” would reportedly hit multiple Home Depot stores and steal high-demand items, particularly electrical switches and similar components, which were reportedly top targets.
From there, the stolen goods were taken to a storefront in Tarzana, identified as ARIA Wholesale, which became the operation’s resale hub.
The arrests come as a relief to the company that’s had its fair share of rising theft concerns along with other big-box retailers.
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Though Home Depot hasn’t yet issued a formal statement, the crackdown will likely ease some of the pressure from analysts and stakeholders keeping a watchful eye on shrink.
Home Depot keeps theft in check as profits hold
For Home Depot, organized retail theft tends to weigh down margins but not in ways that spook Wall Street.
From 2024 through 2025, the impact has mostly been contained. Nonetheless, its management called theft a “real headwind,” but also said it’s “managed, not material.” In fact, anti-shrink initiatives lifted its profit margin by nearly 50 basis points in late 2024.
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Also, in its 2025 filings, Home Depot has pointed to shrink reduction and supply chain gains as the needle-movers for its gross margin. However, the positive impact was somewhat counteracted by product mix shifts.
That said, in its most recent quarterly update, Home Depot reaffirmed its FY2025 guidance, with gross margin holding strong at 33.4% and operating margin near 13%.
Additionally, Home Depot is leaning into tech fixes (like deactivation tags) and policy pushes in curbing losses without impacting the shopping experience.
