Sports Illustrated model Olivia Culpo was devastated recently after her dog was reportedly banned from a JetBlue flight.
Culpo slammed the airline in her Instagram story on Friday after the dog, who was reportedly pre-approved to fly, was barred from flying, causing the model to cancel her flight.
She was on her way home to visit her parents who were suffering from COVID-19.
“I’m sure I’m not the only one who has had a crying escapade at the airport but it’s just the worst experience ever. And I just want to be able to go home,” Culpo said in a video on her Instagram story.
Culpo was initially in good spirits Friday as she made her way to the airport, snapping a selfie with her pooch, Oliver. “Hard to believe but we’re headed back to the airport today,” Culpo wrote in her post.
But she later posted a selfie on her Instagram story, which showed her standing in the airport with tears in her eyes.
“When both your parents have COVID and you’re trying to get home to help them but suddenly your dog who was already pre-approved is not allowed to fly with you,” Culpo wrote.
Culpo added that she has always been a big JetBlue fan and has frequently flown with her dog previously.
“I just really don’t get it,” she captioned another picture showing her dog on a JetBlue flight back in May.
In a statement to People, JetBlue did not explain why Culpo’s dog was denied access to the aircraft, but said that it maintained the right to stop customers whose dogs do not meet service-animal requirements. Culpo’s pooch is not a registered service animal but has previously been allowed on JetBlue flights.
“Speaking generally, JetBlue is committed to assisting customers who have a need to use trained service animals while traveling,” JetBlue said. “At the same time, we are committed to following updated federal regulations prohibiting customers from bringing untrained or unqualified animals on board, including attempts to claim a pet is a trained service animal. At any time while traveling, our crewmembers may ask legally allowed questions and confirm the qualifications of a trained service animal.”
Culpo was eventually able to return home to Los Angeles, though it’s unclear if her dog came with her.
“I have never wanted to be this person and I have always been the hugest JetBlue fan but I am just so upset right now,” the former Miss USA added. “He has flown on this airline so many times and it’s never been an issue.”