Westpac New Zealand issued an apology and assed that its tech teams were working on brining the affected services back online. “We apologise for the inconvenience, our tech teams are looking into this with urgency.”
Nearly two hours after the initial reports, Westpac announced the matter was resolved. “Westpac One has been restored. We sincerely apologise for the inconvenience,” the bank stated on its website and social media.
One customer reported being unable to purchase groceries due to the inability to transfer money. Another customer said they were annoyed that it was happening.
“When are you going to start giving money back to customers for being so inconvenient? Less than six weeks ago your app was down,” one customer posted.Another customer shared their difficulty, stating, “I can’t do my groceries because I can’t transfer my money.”Some customers reported being unable to pay for petrol or top up Hop cards. One customer expressed frustration with the frequency of such issues.
“A text would have been great so people aren’t stressing. I was literally trying to do a transfer but couldn’t get in,” one person said on Facebook.
Another poster on X (formerly Twitter), “i’m so fed up with westpac im tempted to switch banks this is getting ridiculous (sic).”
Another customer shared, “This happens at least once a week, I have bills to pay and can’t access my account!!!!!” Another customer lamented, “Sucks Much! Can’t even transfer funds to Gas my Car this morning.”
Downdetector recorded a peak of 581 user reports regarding the outage. Issues were initially reported around 8:30 am New Zealand time.
